Frequently Asked Questions

What is your average shipping time cycle?
Orders received by 12 p.m. EST will be shipped that day. All other orders will be shipped the next business day.

What shipping methods do you use?
We ship with UPS, FedEX, USPS, and common carriers.

Do I pay your for shipping or the shipping company directly?
U.S. Fulfillment gives you the option to use your own account or ours.

How will you package my product?
U.S. Fulfillment will package your product according to your individual specifications.

What warehouse management system do you utilize?
We use Direct Response, the best fulfillment and warehouse software available.

Can you handle and process returns?
Yes, we offer a full range of reverse-logistics services.

Can you manage back order shipping?
Yes. If an order includes an out-of-stock item, the order is marked as a back order and [ ].